Shipping policy
EverySapi, operated by GUANGZHOU TIAOGAO TRADING CO., LTD., aims to provide a clear and reliable shipping experience. This policy applies to purchases made at everysapi.com.
We ship to destinations supported by our checkout. Available delivery options and applicable shipping charges are displayed before payment.
Order Processing
Orders are generally processed and dispatched within 1–3 business days after successful payment confirmation. Business days are Monday through Friday, excluding public holidays observed by our fulfillment operations.
Processing may take longer during holidays or periods of high demand. If we cannot dispatch within the stated timeframe, we will notify you, provide a revised estimate where available, and offer cancellation and a full refund for the unshipped order. We will obtain your agreement to a delay where required by applicable law.
Cancellation refunds will be issued to your original payment method within 7 business days of confirming cancellation, or sooner where legally required, in accordance with our Return and Refund Policy.
Shipping Fees
Standard shipping fees are based on the merchandise subtotal after discounts and before taxes, shipping, or import charges:
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Orders from $0.00 to $39.98: $12.99 standard shipping.
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Orders of $39.99 or more: Free standard shipping.
All amounts above are in USD.
Available shipping options and applicable charges are displayed at checkout before payment. Free standard shipping applies to the outbound delivery of eligible orders; change-of-mind return shipping is addressed separately in our Return and Refund Policy.
Estimated Delivery
Standard delivery typically takes 7–15 business days after dispatch.
Including order processing, the total estimated delivery time is 8–18 business days after payment confirmation.
Delivery times may vary due to customs processing, carrier operations, holidays, weather, or transportation disruptions. These estimates are not guaranteed arrival dates unless we expressly agree otherwise. They do not override agreed delivery deadlines or mandatory rights concerning delayed or undelivered orders.
For Christmas trees, wreaths, garlands, seasonal cushions, and other holiday purchases, please allow sufficient time for both processing and delivery. Arrival before a particular holiday or event is not guaranteed unless we expressly confirm an agreed delivery date.
If delivery by a specific date is essential, contact us before ordering so we can confirm whether that requirement can be accepted.
Order Tracking
When tracking is available, we will email a shipping confirmation with tracking details. Tracking information may take additional time to become active.
Creating a shipping label does not necessarily mean the carrier has received your package. The estimated transit period begins when the order is actually dispatched, rather than when a label is created.
If your tracking information does not become active or appears to stop updating, contact service@everysapi.com with your order number so we can investigate.
Shipping Information
Please provide accurate and complete delivery information, including the recipient’s name, street address, apartment or unit number where applicable, and correct postal code.
If you need to correct your address, contact service@everysapi.com immediately. Changes cannot be guaranteed once fulfillment is underway or after dispatch.
If an address error causes a package to be returned, we will discuss the available options with you. Any additional reshipping charge will be explained and agreed before reshipment, where legally permitted.
If we made the addressing or fulfillment error, we will cover the necessary costs to resolve it.
Delivery Problems
If your package is significantly delayed, missing, damaged, or marked as delivered but cannot be located, contact service@everysapi.com with your order number and details of the issue.
We will investigate with the carrier and arrange an appropriate resolution, including replacement or refund where warranted or legally required. A delivery scan does not automatically settle a non-delivery claim. Handing goods to our carrier does not automatically transfer responsibility for non-delivery to you.
If an agreed delivery deadline is missed, contact us so we can address the delay. Where applicable law entitles you to cancel because delivery has not occurred within the required period, we will honor that right. We will not require an additional waiting period where the law permits immediate cancellation.
For damaged items, photographs of the product and packaging can help us assess the issue. If photographs are unavailable, contact us to discuss another reasonable way to assess the damage. Retain the packaging where reasonably possible while we arrange assistance.
Do not use damaged stands, broken containers, exposed wiring, damaged plugs, or other components that could be unsafe. Disconnect electrical components where safe to do so, and contact us for suitable handling instructions.
Damaged, faulty, incomplete, or incorrect items will be handled under our Return and Refund Policy, with necessary return shipping costs covered by EverySapi. Reporting a delivery problem does not require you to waive applicable consumer rights.
Customs and Import Charges
International shipments may incur customs duties, import taxes, or clearance fees.
Unless included in the price or collected at checkout, applicable import charges are the recipient’s responsibility where permitted by law. Where we are legally required to collect or pay a charge, we will meet that obligation.
Free standard shipping does not include separate import charges unless expressly stated. Customs processing may affect delivery time.
If you have questions about charges shown at checkout, contact us before placing your order. We will not collect the same import charge twice. If a carrier or customs authority requests a charge you believe was already collected by us, contact us with the relevant documentation so we can help investigate.
Consumer Rights
Nothing in this policy limits mandatory consumer rights. Where applicable law requires different delivery, cancellation, or refund treatment, those requirements take precedence.
Cancellations, returns, exchanges, and refunds are handled in accordance with our Return and Refund Policy, subject to those rights. Shipping delays or the seasonal nature of a product do not remove applicable rights concerning non-delivery, faulty goods, or goods that do not match their description.
Contact Us
For shipping questions or assistance with your delivery, contact:
Store Name: EverySapi
Email: service@everysapi.com
Website: https://everysapi.com
Company: GUANGZHOU TIAOGAO TRADING CO., LTD.
Company and Return Address:
ROOM 502, NO. 44 TONGYUAN MIDDLE ROAD, LICHENG STREET, ZENGCHENG DISTRICT, GUANGZHOU CITY, CHINA