Refund policy

EverySapi, operated by GUANGZHOU TIAOGAO TRADING CO., LTD., offers a voluntary 30-day return policy for eligible purchases at everysapi.com. You may request a return within 30 calendar days of delivery, subject to the conditions below.

Return Eligibility

For a voluntary change-of-mind return, products should:

  • Have a return request submitted within 30 calendar days of delivery.

  • Be unused, clean, and in their original condition, apart from reasonable inspection.

  • Include all supplied parts, accessories, and components.

  • Include the original packaging and protective inserts where reasonably possible.

  • Show no damage caused by misuse, alteration, or improper handling.

Please provide your order number or another proof of purchase.

Artificial Christmas trees should include all supplied tree sections, stands or planters, fastening components, and any lighting accessories originally provided. Opening the packaging, assembling a tree for reasonable inspection, gently arranging flexible branches, or briefly testing supplied lights according to the instructions does not by itself make the product ineligible.

Artificial flowers, foliage, wreaths, garlands, and hanging decorations should not have been cut, glued, painted, or permanently altered. Gentle arrangement needed to inspect flexible stems or branches does not by itself make a product ineligible.

Cushions, cushion covers, and included inserts should be unwashed and free from stains, odors, pet hair, and damage beyond reasonable inspection. Please return the cover and insert together when both were included in the purchase.

For products sold as a set, return all included pieces for a full change-of-mind refund. Contact us if only part of a set is faulty, damaged, or missing.

These conditions apply to our voluntary return policy. They do not limit statutory rights to inspect products or obtain remedies for faulty, damaged, incorrect, or misdescribed goods.

Requesting a Return

Before sending an item back, email service@everysapi.com with your order number and the item you wish to return.

You may include your reason to help us assist you. A reason is not required when exercising an applicable statutory right of withdrawal.

Our return address is:

GUANGZHOU TIAOGAO TRADING CO., LTD.
ROOM 502, NO. 44 TONGYUAN MIDDLE ROAD,
LICHENG STREET, ZENGCHENG DISTRICT,
GUANGZHOU CITY, CHINA

This is both our company address and our designated product return address. Returns are sent to China and may require international shipping, depending on your location.

Please contact us first so we can identify your order and provide packing and shipping instructions. Do not use a different address printed on the original shipping label unless we specifically instruct you to do so.

For voluntary returns, please send the goods within 14 calendar days after receiving our return instructions. Contact us if you need additional time. Applicable statutory deadlines take precedence.

Package items securely using protective materials suitable for the product. Disassemble Christmas trees according to their instructions, protect stands and containers, and avoid crushing decorative foliage, flowers, or cushion details. Include your order number inside the package.

Retain your shipping receipt. Tracked return shipping is recommended.

Contacting us first helps prevent delays or misdirected packages. Prior approval is not required where applicable law allows you to exercise a right by notifying us.

Return Shipping Costs

For change-of-mind returns, including personal preference or selecting an unsuitable size, color, or style, you are responsible for the direct return shipping costs to our return address in China, except where applicable law requires otherwise.

Return shipping costs vary according to your location, the carrier, and the package’s size and weight. Christmas trees and other large items may require bulky-parcel or freight services. International return shipping may be substantially more expensive than domestic shipping.

You may obtain a return shipping quote from a carrier before purchasing or sending a return. Contact us if you need available package information to obtain a quote.

If a product is faulty, arrives damaged, or was sent incorrectly, EverySapi will cover the necessary return shipping costs. Contact us so we can arrange a prepaid label, collection, reimbursement of agreed reasonable costs, or another appropriate solution at no cost to you.

We do not charge restocking fees or deduct the original cost of free shipping from your refund.

Original shipping charges paid at checkout are generally non-refundable for voluntary change-of-mind returns, except where reimbursement is legally required. For returns resulting from faulty goods or our fulfillment error, we will reimburse the applicable original shipping charges.

Damaged, Faulty, or Incorrect Products

Please inspect your order after delivery and contact service@everysapi.com as soon as you discover damage, a defect, missing components, or an incorrect item.

Provide your order number, a description of the issue, and photographs where available. If photographs are unavailable, contact us to discuss another reasonable way to assess the problem.

Keep the item and packaging where reasonably possible while we arrange assistance. If supplied lights, wiring, plugs, stands, containers, or other components appear damaged or unsafe, stop using the affected product. Disconnect electrical components where safe to do so. Do not attempt repairs or return an unsafe item without suitable instructions.

Depending on the circumstances and your applicable rights, we will arrange a repair, replacement, or partial or full refund. You will not have to pay the necessary shipping costs to resolve a confirmed fault or our fulfillment error.

Artificial branches may need gentle arrangement after unpacking, as described in the product instructions. Textile textures, decorative finishes, and colors may show minor variations consistent with the product description. These characteristics do not remove your right to a remedy if an item is faulty or materially different from its description.

The voluntary 30-day return period does not shorten any applicable legal guarantee or statutory claim period.

Refunds

For voluntary returns, we will inspect the returned goods and issue any refund due to your original payment method within 7 business days of receiving the return, or sooner where required by applicable law.

We will notify you of the outcome. If a refund is declined or reduced, we will explain the reason. Any deduction will be made only where permitted by applicable law.

Refunds reflect the amount actually paid for the returned goods, including any discounts applied at purchase. Delivery charges eligible for reimbursement under this policy or applicable law will also be included.

Where we agree that returning an item is unnecessary, we will issue the agreed refund within 7 business days of confirming that arrangement, or sooner where required by law.

These processing periods do not extend any mandatory refund deadline. Your bank or payment provider may require additional time to display a refund after it has been issued.

If a refund has not appeared after we confirm it has been issued, contact service@everysapi.com for assistance.

Exchanges

For a different product, size, color, or available variant, contact us first to confirm availability and exchange instructions.

We will explain any price difference or shipping charge before you agree to an exchange. Necessary shipping costs for a replacement addressing a confirmed fault or our fulfillment error will be covered by EverySapi.

If a voluntary exchange is unavailable, you may make an eligible return and place a new order. This does not affect any statutory right to a replacement or another remedy.

Order Cancellations

To request a cancellation, email service@everysapi.com as soon as possible.

If your order has not shipped and we can stop fulfillment, we will cancel it and issue a full refund to your original payment method within 7 business days of confirming cancellation, or sooner where required by law.

If the order has already shipped, we will help you follow the applicable return process. Shipment does not remove any statutory cancellation or withdrawal rights.

Statutory Consumer Rights

This policy applies to purchases made at everysapi.com worldwide. Our voluntary 30-day return policy is offered in addition to mandatory consumer rights.

Where applicable law provides a 14-day cooling-off right for online purchases, you may notify us of your withdrawal within the applicable 14-calendar-day period without giving a reason. Where that law requires it, you then have a further 14 calendar days after notification to send the goods back.

For such withdrawals, refunds will be made within the applicable legal deadline, including reimbursement of standard outbound delivery charges where required. Where permitted by law, we may withhold reimbursement until we receive the goods or evidence that they have been sent back, whichever occurs first. Additional charges for a delivery method more expensive than standard delivery need not be refunded unless required by law.

Nothing in this policy excludes or restricts applicable cancellation or withdrawal rights, legal guarantees, or remedies for faulty, damaged, incorrect, or misdescribed goods.

Return conditions, shipping charges, refund deductions, and processing timelines apply only to the extent permitted by applicable law. Any mandatory requirements take precedence.

Seasonal and Christmas products follow the same return policy as other eligible products. They are not excluded solely because they are seasonal, a holiday has passed, or they were purchased at a discount.

Contact Us

For assistance with returns, exchanges, cancellations, or refunds, contact:

Store Name: EverySapi

Email: service@everysapi.com

Website: https://everysapi.com

Company: GUANGZHOU TIAOGAO TRADING CO., LTD.

Company and Return Address:
ROOM 502, NO. 44 TONGYUAN MIDDLE ROAD, LICHENG STREET, ZENGCHENG DISTRICT, GUANGZHOU CITY, CHINA