Contact information
Thank you for visiting EverySapi.
If you have questions about our artificial Christmas trees, decorative wreaths and garlands, artificial floral arrangements, seasonal decorations, cushions, or an existing order, we’re here to help.
You can also contact us for assistance with payments, shipping, cancellations, returns, exchanges, and refunds. Our customer service team will review your inquiry and provide assistance as soon as possible.
Customer Service
Email:
service@everysapi.com
We normally respond to customer inquiries within 1–2 business days. Messages received during weekends or public holidays may require additional response time. This response estimate does not extend any applicable return request period or statutory deadline.
For order inquiries, please include your order number and the email address used at checkout.
For product questions, include the product name or page link and the size, color, or other option concerned, where applicable.
If an item arrives damaged, incomplete, or incorrect, describe the issue and attach photographs where available. If photographs are unavailable, contact us so we can discuss another reasonable way to assess the issue.
Please do not include payment card details, account passwords, or unnecessary sensitive personal information in your message.
Company Information
Store Name:
EverySapi
Company Name:
GUANGZHOU TIAOGAO TRADING CO., LTD.
Company and Return Address:
ROOM 502, NO. 44 TONGYUAN MIDDLE ROAD, LICHENG STREET, ZENGCHENG DISTRICT, GUANGZHOU CITY, CHINA
This is both our company address and our designated product return address. Returns are sent to China and may require international shipping, depending on your location.
Returns, Exchanges & Refunds
If you would like to request a return, exchange, or refund, please email service@everysapi.com with your order number and the product concerned.
Eligible change-of-mind returns may be requested within 30 calendar days of delivery, subject to our Return and Refund Policy. This voluntary return period does not limit your statutory rights regarding faulty, damaged, incorrect, or misdescribed products.
Our customer service team will help identify your order and provide appropriate packing and shipping instructions. The company address listed above is also our designated return address.
Please do not use a different address printed on the original shipping label unless we specifically instruct you to do so.
Contacting us before sending an item helps avoid delays and misdirected packages. Prior approval is not required where applicable law allows you to exercise a right by notifying us.
Return shipping costs, refund processing times, and exchange arrangements are explained in our Return and Refund Policy.
Website
Contact Summary
Email: service@everysapi.com
Website: https://everysapi.com
Company: GUANGZHOU TIAOGAO TRADING CO., LTD.
Company and Return Address: ROOM 502, NO. 44 TONGYUAN MIDDLE ROAD, LICHENG STREET, ZENGCHENG DISTRICT, GUANGZHOU CITY, CHINA
Return Instructions: Please contact service@everysapi.com before sending a return so we can identify your order and provide appropriate shipping instructions, without limiting applicable statutory rights.